If you purchased in-game currency and have not received your bonus items please note the following:
- Not all purchases of in-game currency include a bonus items; please check the Package you purchased for details
- You will only receive a bonus for your first Beginners Package; purchase of subsequent Beginners Packages will not award you with bonus items
- You will receive your bonus items on the Domain/World/Realm on which you made your purchase; bonus items are not transferable
- Purchases can take up to 6 hours to process
If you did not receive a Bonus Package that you are due after 6 hours, please contact Billing Support by clicking on "I need more help".