Kabam has partnered with TrialPay for player purchases. If you are experiencing a billing issue, we suggest that you first contact TrialPay directly for resolution.
While most Gem purchases are reflected in your Kingdoms of Camelot account immediately, please note that some purchases may take up to 6 hours for be fully processed. For transactions that have exceeded the six hour processing period, please contact TrialPay.
If you are having issues paying via PayPal through Trial Pay, please make sure that you have your 3rd Party Cookies enabled. If they are enabled and you are still having issues, please take note of the error you are receiving and contact Trial Pay for assistance.
Contacting TrialPay via the Contact Support link within the game is the best way to send an inquiry regarding your billing issue:
1. Access the "Get More" gems link:
2. Click on to the "Obtain Gems Through Offers!" link
3. Click the "Support" link
4. Send your Billing Issue to TrialPay via the "Contact Support" link